If you've experienced packages being lost or stolen where you live in the past, we recommend that you have the package delivered to a work address to ensure you receive it safely. Please note: We cannot be held responsible for packages where the tracking information shows that the package has been delivered to your order address. If you have done all of the above and still have not received your package, please contact us with your order number and we will be happy to assist you further. Wait 24-48 hours for the package to be delivered or for the carrier to provide a new update. In rare cases, the carrier may state that the parcel has been delivered earlier than it actually was.
Wait 24-48 hours for the package to be delivered. Make sure you contact the number of that particular post office and not the carrier's general support line.į. We recommend that you contact your local post office to ask if they are holding your parcel. There is a chance that your parcel has been held at one of your post offices instead, even though the tracking shows it as "Delivered". If your delivery address is to a company, there is a good chance that the parcel was delivered somewhere and/or to someone else.Check with the responsible respective mailbox, or if someone in the building has received the parcel as well as the reception. For companies - check with the responsible respective mailbox, or if someone in the building has received the package as well as the reception. However, we still recommend that you check all possible areas where the package may have been delivered to rule out the other options.ĭ. In most cases, the carrier will indicate on your tracking link where the package was delivered (mailbox, front door, etc.). Check your mailbox and any drop-off locations near your home. We also recommend that you check with your neighbours to see if anyone has received the parcel for you.Ĭ. Therefore, check with people you live with as there is a chance that someone else may have received the parcel on your behalf. When a parcel is delivered, most carriers simply deliver it to the address indicated on the shipping label, and not necessarily to the named recipient. Talk to the people you live with and your neighbours. If this is the case, please contact us with your order number and we will be happy to send a new package to the intended address.ī. Otherwise, you can keep an eye on the tracking information to see if it is updated to send the package back to the sender. If you believe your package has been delivered to an incorrect address, please try to get in touch with the residents of that address to see if they can accept the package for you. Customers are responsible for ensuring that all information provided to us at checkout is correct. Please note that Silkly cannot be held responsible for incorrectly delivered packages if we have received an incorrect delivery address.
You can check the delivery address you gave us at checkout by looking at the order confirmation you received when you placed your order. Check that the house number or apartment number (if applicable) is correct. We recommend that you double-check the delivery address you provided to make sure it is correct. Please read through the options below as it may help you find your parcel. When the tracking information shows that the package has been delivered, it means that it was delivered to the delivery address you gave us at checkout. We're sorry you haven't received your package yet.
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